Changing your WUR password


Introduction

Manual: Change / reset password

<Nederlandstalige versie

Everyone is required to change their WUR password at least once every 90 days to an entirely new password not used before. You can read below how to do this, regardless of your current location.

  • After changing your password, you must take into account additional steps: you will also read these below.
  • The password must meet several requirements: see below. This overview can also be found at https://password.wur.nl. Pay particular attention to 2)

 

This information is for

Anyone with a valid WURnet account.

Instructions



Table of contents

Changing your password: you still remember your current password

Changing your password: you don't remember your current password

You have successfully changed your password? Then you must need to go through these follow-up steps

Help - I am stuck

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Changing your password: you still remember your current password


NB: You can change your password in several ways but we focus on changing while using password.wur.nl. The follow-up steps must be carried out regardless of the method, so even if you changed your password directly within WUR via CTRL+ALT+DEL.

  1. Do you currently have an active FortiClient VPN connection? If so, terminate that first.
  2. Open your internet browser and go to https://password.wur.nl
  3. Select the language display (EN / NL) via the flags in the top left corner.
    (The EN display is maintained below).
  4. Click “I want to change my password”
  5. Fill in the required details:
    1. Username: your WURnet account, e.g. JANSE123.
      Without WUR in front of it and therefore not your @wur.nl e-mail address.
    2. Current password: Enter your current password, to be changed.
    3. New password: Enter your newly chosen password.
      Please read the password requirements shown next to it carefully: your chosen password must meet all the requirements (note point 2 of this, which sometimes causes confusion).
    4. Retype new password: Enter your newly chosen password again for confirmation and verification.
    5. Type the characters you see in the picture: Type the characters you see in the picture. If you cannot read the picture, click Change Characters and try again.
  6. Klik op Change Password
  7. If everything went well, a pop-up will indicate this. It will also tell you to keep an eye on your @wur.nl e-mail box: you will receive a password change confirmation, including further instructions.
    1. >> CONTINUE READING AT FOLLOW-UP STEPS

  8. If you made a mistake, a pop-up message will indicate it.
    Try again from 5) above and, above all, read the instructions carefully.
    Still no success? Then continue below.

 


Changing your password: you don't remember your current password

  1. Do you currently have an active FortiClient VPN connection? If so, terminate that first.
  2. Open your internet browser and go to https://password.wur.nl
  3. Select the language display (EN / NL) via the flags in the top left corner.
    (The EN view is maintained below).
  4. Click 'I do not know my password'
  5. Enter the required data:
    1. Username:your WURnet account, e.g. JANSE123.
      Without WUR in front of it and therefore not your @wur.nl e-mail address either
    2. Your external email address:
      1. Employee: Enter your external (non-wur.nl) email address as you have already registered it in your https://www.vcard.wur.nl
        Had you not yet registered it? Then you cannot use the option 'I do not know my password': read on at HELP.
      2. Student: Enter the e-mail address you registered with in Studielink. Don't remember it? Then go to HELP
    3. Type the characters you see in the picture: type the characters you see in the picture. If you cannot read the picture, click on Change Characters and try again.
  6. Click Send email with instructions.

    Keep an eye on the inbox of the external e-mail address you provided: you will receive an e-mail containing a temporary password reset link within a few minutes. Don't receive it? Then check the junk mail / spam mail folder.
    Note: the sender must be: noreply@wur.nl
    Does the reset e-mail not arrive? Then continue at Help.

  7. Click on the link contained in the password reset e-mail message you just received: a password.wur.nl page will open.
  8. Fill in the requested details:
    1. New password: Enter your new password to be chosen.
      Carefully read the password requirements displayed next to it: your chosen password must meet all the requirements (note point 2 of this, which sometimes causes confusion).
    2. Retype new password: Enter your newly selected password again for confirmation and verification
  9. Click Reset Password.
  10. If everything went well, a pop-up message will indicate this. This also tells you to keep an eye on your (WUR or external) mailbox: you will receive a password change confirmation including further instructions.
    1. >> CONTINUE READING AT FOLLOW-UP STEPS

  11. If you made a mistake, a pop-up message will indicate it.
    Try again from 7) above and, above all, read the instructions carefully.
    Still no success? Then continue below.


Help - I am stuck

  1. Employees:
    1. Send an e-mail to one of your organisation contacts requesting a password reset on your behalf.
      Organisational contacts can do this by creating a report on the WUR Support Portal on your behalf or by sending an e-mail to Servicedesk.IT@wur.nl.
      The secretariat of your department can help you get the names of your organisation contacts if you wish.
      Please note: only organisation contacts are authorised to request a password reset for you on your behalf.

    2. Or visit the Servicepoint IT in person at the Forum building on campus.
      Remember to bring your passport or IDcard (WURcard is not sufficient).
      For opening hours, see: https://wur.eu/IT

  2. Students:
    1. Or visit the Servicepoint IT in person at the Forum building on campus.
      Remember to bring your passport or IDcard (WURcard is not sufficient).
      For opening hours, see: https://wur.eu/IT


Follow-up steps!

Have you recently successfully changed your password? If so, check these following steps. This is also important when you:

  • changed your password within WURnet directly via CTRL+ALT+DEL
  • still have to log into Windows with your old password
  • receive an error message when logging into the Forticlient VPN app
  • also use your WURnet account on other devices (e.g. your mobile phone).

 

  1. Employees with a WURclient laptop (whether within WURnet or not):
    1. Click on the Windows Start menu, navigate to FortiClient and open the FortiClient app.
    2. Click on Remote Access (left panel)
    3. Do you already/have an active VPN connection? Then disconnect now.
    4. Keep the mobile phone you registered and use for the WUR Passcode ready.
    5. Enter your new password and click CONNECT
    6. Confirm the WUR Passcode using your mobile phone.
    7. Press CTRL+ALT+DEL and click LOCK (you can skip this step if you changed your password within WUR directly via CTRL+ALT+DEL).
      1. Press ESC and enter your new password (you can skip this step if you changed your password within WUR directly via CTRL+ALT+DEL).
    8. Open the FortiClient app again and click DISCONNECT (if desired).

  2. Employees with a WURclient desktop PC (within WURnet):
    (you can skip this step if you have changed your password directly within WUR via CTRL+ALT+DEL).
    1. Press CTRL+ALT+DEL and click on LOCK
    2. Press ESC and enter your new password.

  3. Are you using EDUroam Wi-Fi?
    1. Windows pc: click on the Windows Start menu, type in: WIFI SETTINGS and open the displayed, eponymous app.
    2. Other devices: Open Wi-Fi settings
    3. Click EDUROAM and choose: FORGET
      The next time you want to connect to an EDURoam Wi-Fi, enter your newly chosen password. 

  4. Other apps/devices where you need to log in with your WURnet account.
    1. These will often log in automatically and ask you to re-enter your password. When doing so, have the mobile phone you registered for the WUR Passcode ready.
    2. Do you use your WURnet account on a different device or in a different application (e.g. WUR email via an app other than Outlook)? Then go to the account settings of that device or application and update the password stored there. 

  5. Check/register your personal e-mail address (other than @wur.co.uk) - without it, you cannot use the 'I do not know my password' option. 
    1. Employees:
      1. Log in (username = wurWURnet account name and valid password) at https://www.vcard.wur.nl/
      2. Click 'Edit profile
      3. Click 'Change private email and bio
      4. Enter your external email address (i.e. NOT your @wur.nl email address!) and click 'Save'.
    2. Students: 
      1. Check the email address you used when registering on studielink.

 


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Scan the QR code to open this article on your smartphone.

https://support.wur.nl/sp?id=kb_article_view&sysparm_article=KB0011805

 

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