WUR Library's regulations on house rules, study spaces, borrowing conditions and complaints.

Article 1 - General

Wageningen University & Research (WUR) - Library is open to WUR staff and students and to all members of the public who want to study and who want access to printed or digital resources. Without prior approval of the Library staff, Library visitors may not perform or organise other activities. For practical information on library services and the opening hours, please consult the Library website. 

If you use the Library services, facilities and materials, you automatically accept the Library regulations and the house rules in Article 5. The Regulation on the Protection of Personal Data of WUR also applies to personal data processed by the Library. 

Article 2 - Borrowing printed collection 

Everybody can borrow or consult books from the printed collection. The loan period is four weeks. Loans are free of charge for all Library users. Students and staff of WUR can borrow material with their WUR card. Third parties who want to borrow material need to register at the lending desk with a valid ID. More details about access, registration and borrowing can be found on the Library website. 

Some publications may not be borrowed, such as journals and newspapers, reference works and rare and valuable books from Special Collections. You can consult these books in the Library or in the Special Collections Department. 

Renewal and fines

Items will be automatically renewed after 28 days if the items have not been requested by another user. The loan period of items can be renewed up to 3 times for students and 10 times for employees. You are responsible for returning your borrowed items on time. If your items are not returned within 7 days past the due date, WUR Library will automatically block your library account. If you do not respond to notices from the Library or do not return a requested book by the due date, you will be charged for a replacement copy and its handling costs.  

WUR Library emails notifications. All notices from WUR Library are a courtesy only. Notifications are sent to your official WUR email account. Notifications for external users are sent to their registered email address. Failure to receive these notifications, for whatever reason, does not discharge your obligation to pay for replacement and handling costs.

Article 3 - Access to and use of the digital collection 

Wageningen University & Research (WUR) Library has license agreements with publishers and content providers for access to electronic books, journals, and databases. These licenses come with specific terms of use. General conditions are: 

1. You may use our licensed material only for scholarly and/or personal, non-commercial purposes.  
2. You may not systematically download, distribute, print or store large parts of the licensed material.

For full guidelines and usage conditions for the Library's digital collections, please refer to this article. 

Article 4 - Responsibilities borrowed material

• Handle Library materials carefully. You are responsible for all items checked out in your name. You are not allowed to lend borrowed items to third parties. 
• You must pay replacement costs if borrowed items are lost or damaged beyond repair. 
• It is your responsibility to ensure that items you have borrowed are returned to the Library on time.  
• Respond to recall and overdue notices. You will be charged replacement costs for overdue items that are not returned. 
• If you violate these regulations, WUR may deny you access to the Library, its services and/or any digital resources. 

Article 5 - House rules

The WUR Library aims to provide a comfortable space for everyone to study, work, and meet people. In addition to the Forum house rules, the following rules apply: 

• Instructions from the Library staff are to be followed. 
• The Library staff can ask you to leave if you disturb other Library users. 
• Treat the study places and all facilities with respect. 
• Respect the study environment of others and adapt your behaviour accordingly. Please keep noise to a minimum; phone calls and loud talking are not permitted. 
• Drinks are allowed in the Library. Food and snacks are not allowed in the Library. 
• Leave your study place tidy for the person after you. Put your rubbish in the bins provided.
• Clear your study place if you are going to be absent for longer than 45 minutes. 
• You are permitted to keep your belongings with you at your workstation. The Library is not responsible for the theft or loss of your possessions. 
• Taking pictures or filming of visitors or staff in the Forum Library is only permitted if you have asked their permission. However, you may not photograph or film in the Special Collections department.

Article 6 - Complaints

Where people work, mistakes may be made. If you feel that a serious error has been made in dealing with your request or remark or if you have any other issue, please contact us.  

Complaints can be reported by mail to the address below, by telephone on +31 (0)317 48 0100, or by e-mail to servicedesk.facilities@wur.nl. 

Wageningen University & Research - Library 
Servicedesk Facilities 
Post Office Box 9100 
6700 HA Wageningen 

Wageningen, September 2025 

Questions and support 

Do you have questions about this service, or would you like personal support? Feel free to contact us. You can send an email to servicedesk.facilities@wur.nl.

Curious to find out what else the Library can offer you? Visit the Library website to access the library’s databases and a full overview of the Library’s services, tools, and support. We’re happy to help you!